If you need help with a product, an order or our policies, our customer service team is ready to assist. Please have your order number and any relevant details handy when you contact us.
Contact details
Email: [email protected]: +1 9058067224Mail (returns and correspondence): 428 Lavas Road, Newmarket, ON, L3Y 8H3, Canada
How we can help
Common requests we handle include product questions (sizes, materials, age recommendations), return instructions and status, and assistance with damaged or missing items. For returns by mail, contact [email protected] first so we can provide return instructions and confirm eligibility.
Information to include
To help us understand your request, identify the item or order reference concerned and describe your question clearly. Never send a password or complete payment details by email or telephone. Store contact details are [email protected], +1 9058067224 and 428 Lavas Road, Newmarket, ON, L3Y 8H3, Canada.
Verified store contact details
- Store: patykafr
- Email: [email protected]
- Phone: +1 9058067224
- Address: 428 Lavas Road, Newmarket, ON, L3Y 8H3, Canada
Merchant Information
- Legal business name: Thread Tide
- Business address: 428 Lavas Road, Newmarket, ON, L3Y 8H3, Canada
- Customer service hours: AM 8：00-PM 6:00