We want you to be satisfied with your purchase. This page explains how to return items, which returns qualify and how refunds are handled.
Return eligibility and condition
Returns must be initiated within 30 days of delivery. Items should be returned in original condition and packaging where possible. Products that have been used, visibly worn or damaged after delivery may not be eligible for a full refund. Some categories or specific items may be non-returnable; check the product listing or contact us before returning a purchase.
How to start a return
Before mailing a return, email us at [email protected] with your order number and reason for return so we can provide instructions. Mail returns to our Canadian returns address at 428 Lavas Road, Newmarket, ON, L3Y 8H3, Canada. Do not send returns without first contacting support; unapproved returns may delay your refund.
Return shipping and fees
The store covers return shipping for qualifying returns. We do not charge a restocking fee. If a return is found ineligible after inspection, we will contact you to discuss options. Please keep proof of postage until the return is processed.
Refund processing
Refunds are issued once the returned item is received and inspected. We aim to process refunds within 7 days of receiving returns. Refunds will be issued to the original payment method; for questions about timing, contact [email protected]. Original shipping costs are refundable where applicable.
Exceptions and damaged items
If an item arrives damaged, contact us right away with photos and order details. We will advise on next steps. For product‑specific return rules or hygiene-sensitive items, review the product page or reach out to our support team before returning.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; patykafr pays reasonable approved return-shipping costs. Restocking fee setting: none. Original shipping is refundable for an approved return. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 428 Lavas Road, Newmarket, ON, L3Y 8H3, Canada.
Store-Specific Return Details
- Return receiving region: Canada
- Return method: Mail after authorization
- Return request window: 30 days after delivery
- Return shipping payer: Store for approved returns
- Refund processing: 7 business days